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Have a question about a brand, the VIP program, or anything else? Send us a message and we'll get back to you promptly.

Fifi — Chief Nap Officer, currently unavailable
Currently Napping
📬 A note from Fifi's desk

Fifi's unavailable.
The team isn't.

You've reached the office of Fifi, Chief Nap Officer at BuyFactory.Direct. Fifi is currently conducting an in-depth review of the beanbag chair. However, the rest of the team is wide awake, fully caffeinated, and ready to help.

We typically respond within 1 business day — with or without Fifi's involvement. Usually without.

Get in Touch

We're a small, dedicated team committed to helping you find the best factory direct brands. Reach out any time.

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Email

For general enquiries:
theteam@customersupport.care

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Phone

098 391 3877

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Address

47 Moo 1, T. Nawoong Meaung
Phetchaburi, 76000, Thailand

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Company

BuyFactory.Direct is a division of
Caruso Consulting Co Ltd

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Brand Partner Program

Interested in promoting our brands?
View Partner Program →

⏱ Response Time: We typically respond to all enquiries within 1–2 business days. For urgent matters, please include "URGENT" in your subject line.

Send a Message

Fill in the form below and we'll get back to you as soon as possible.

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Frequently Asked Questions

BuyFactory.Direct is a curated brand directory connecting shoppers with 60+ factory direct brands. We help you skip the retail middleman and buy direct — at lower prices, with worldwide shipping.
No. We are a brand directory and affiliate marketing website. When you click a brand link, you are taken to that brand's own website to complete your purchase directly.
Our VIP Card gives members exclusive discounts across all 60+ brands in our directory. Visit our VIP Card page to learn more and apply.
Yes. BuyFactory.Direct participates in affiliate programs. We may earn a commission when you purchase through our links, at no extra cost to you. See our Affiliate Disclosure for full details.
We're always looking for quality factory direct brands to add to our directory. Email us at brands@buyfactory.direct with details about your brand.
Shipping availability depends on the individual brand. Most brands in our directory offer worldwide shipping. Check each brand's website for specific shipping destinations.