Support & FAQs
We hope that your experience with BuyFactory.direct is both a seamless and enjoyable experience.
Here are a few common questions our support team often get asked.
Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Ammendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
- You must contact us withing 24 hours.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
If we still haven’t managed to answer your question please feel free to contact us and we’ll get back to within 24hrs 🙂